Reseller Agreement

WAFRA IT Solutions, Doha, Qatar, sells domains and servers at a wholesale price to a company that has a reseller account. That company is the reseller. The person the reseller sells to is the customer.

WAFRA registers the name and runs the machine. WAFRA does not take the customer’s card. The amount in the reseller portal, and the amount on the prices API, is the reseller’s cost. The reseller charges the customer in the reseller’s own checkout, then pays WAFRA from the prepaid balance.

The customer is the registrant of a domain and the user of a server. The customer must give true details, stay eligible for a name, and not abuse the name or the machine.

The reseller loads a prepaid balance. WAFRA takes the wholesale price from that balance. There is no credit. A domain registration, renewal, or transfer, and a server that has been activated, follow the Refund Policy. They are generally not refundable. That policy also covers a payment taken when the registry or the machine never activated.

The reseller’s price to the customer must be higher than the amount WAFRA charges that reseller for the same name or the same server. Selling at WAFRA’s price, or below it, is a breach of this agreement.

WAFRA does not see the reseller’s checkout. This rule is a promise the reseller makes. If WAFRA learns that a reseller is selling at or below WAFRA’s price, from an advertisement or from a customer, WAFRA may suspend the reseller account.

The wholesale prices, the company API key, and customer passwords are confidential. The company key stays on the reseller’s own server. It is not placed in a page that runs in the customer’s browser, and it is not given to a customer. A customer token is used only for that customer.

The reseller revokes a key when a staff member who could use it leaves. A password the API shows once is stored by the reseller. It is not sent back to WAFRA in a support ticket.

Before taking a customer’s money, the reseller gives that customer terms which include WAFRA’s Acceptable Use Policy, Domain Policy, and, for a .qa name, the Qatar Domains Registry policies.

The reseller answers the customer first. The reseller is responsible for what the customer does with a name or a server the reseller ordered. WAFRA may still suspend the name or the server when the harm is serious.

A server may be used for the customer’s own sites, mail, and applications. It may not be used for spam, scanning, mining, an open mail relay, or an attack, and it may not be resold as if the machine itself were WAFRA. The detail is in the Reseller Acceptable Use page.

A domain may not be registered with false contacts, or for a buyer who is not allowed to hold that zone.

.qa, .com.qa, and .net.qa are licensed by the Qatar Domains Registry, not owned. The rules are the registry policies linked from QDR Policies and the summary on .qa Domains. The reseller collects the eligibility document, keeps it, and does not register a name the buyer cannot hold. The buyer must stay eligible for the whole licence.

The registry password, also called the auth code, belongs to the registrant. The reseller may fetch it only when that registrant asks, shows it to them, and does not keep a copy. A registrar may not change it without the registrant’s written consent. Transfer to another registrar is the registrant’s right and must not be blocked.

The reseller investigates a report first and writes to abuse@wafra.net. WAFRA may lock, suspend, or delete a name or a server without waiting when there is phishing, malware, spam, an attack, or a legal order. The public process is on the Abuse page.

The Terms of Service, Privacy Policy, Refund Policy, SLA, and Backup Policy also apply. Where this agreement is more specific about a reseller, this agreement wins.

WAFRA may suspend or close a reseller account that breaks this agreement. These terms are governed by the laws of the State of Qatar. Disputes are subject to the courts of Qatar.